Shipping policy

Welcome to Katie Lucy!

We're happy you chose Katie Lucy. To make your experience as pleasant as possible, we offer free shipping on all orders throughout Poland. Below you'll find all the information you need about our shipping process, delivery time, and delivery service.

Free Shipping

We understand how frustrating unexpected shipping fees can be. That's why we offer free shipping on all orders within Poland, regardless of order value. There are no hidden charges, which means you know exactly what you’re paying at checkout. You can shop with peace of mind and enjoy your new items without extra worries about shipping costs.

Delivery Time

Our goal is to deliver your order to your door as quickly as possible. The estimated delivery time for orders within Poland is as follows:

  • Processing time: Once your order is placed, we need 1–3 business days to prepare and package it for shipping. This includes packing and product checks.
  • Shipping time: After the package is shipped, delivery usually takes 3–7 business days. This can vary depending on your location and courier workload. Please note that delays can occur due to external factors such as bad weather or carrier issues.

You can check the estimated delivery time at checkout. After placing your order, you’ll also receive a confirmation email with the estimated delivery date.

Delivery Location

We currently only deliver within Poland. It’s important to enter your shipping address accurately at checkout so we can deliver your order without delays. Make sure all details are correct, including the postal code and house number. Incorrect or incomplete addresses may lead to delivery delays.

Shipment Tracking

Once your order is shipped, you’ll receive an email with a tracking number. With this number, you can easily track your package and view real-time delivery status—so you’ll know exactly when to expect your order and where it is.

Delivery Information

We work with reliable carriers who strive to deliver your package quickly and safely. If anything goes wrong with the delivery or you have any questions about the status of your package, please contact us. Our customer service team is ready to help and will work with our carrier to ensure a quick resolution.

Thank You for Trusting Katie Lucy!

We are proud to serve you and hope you’ll be happy with your shopping experience. If you need help, don’t hesitate to reach out—we’re always here for you!