Frequently Asked Questions

When can I expect my order?

We need 1 to 3 business days to process your order. The order will be shipped within 5 to 7 business days. In total, delivery will take between 6 to 10 business days.

What is the status of my order if the expected delivery time has passed?

99% of our orders are delivered on time. Unfortunately, delays can sometimes happen. You can check your order status using the link below: Order Tracking. If you haven’t received your order seven days after the scheduled delivery date, please contact us.

What are the shipping costs?

We NEVER charge for shipping. That’s good news—you don’t have to pay any shipping costs at all!

What steps should I take if I want to return an item?

Please read our return policy for detailed information.

Can I cancel my order?

If you want to cancel your order, contact us as soon as possible. We can cancel the order within 30 minutes of placement, provided it has not yet been processed or shipped.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking code. Click the link in the email to track your package in real-time.

What happens if my package arrives damaged?

If your order arrives damaged, please contact us within 7 days. We’ll help resolve the issue quickly.